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I cannot login to the website!

  • 16/12/2009 12:31 AM
  • Password Issues
  • 33339 views

If your password does not work, please try the following suggestions first and if you are still unable to access the site, please send us a ticket and so we can reset your password as soon as possible.

1. Confirm your username and password are correct from your confirmation email. If you are unable to locate your confirmation email, please send us a ticket.

2. Please remember that your username and password are both CaSe SenSiTiVe. If your username is "TransLover" it will not work if you enter it as "translover", you need to use the correct capital and lowercase letters.

3. It is a good idea to try clearing your browser cache and cookies, then restart the browser and try loading the site again. Below is some links on how to clear your cache and cookies for the most common browsers:

Firefox (Cache) - https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Firefox (Cookies) - https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
Chrome (Cache) - https://support.google.com/chrome/answer/95582?hl=en
Chrome (Cookies) - https://support.google.com/chrome/answer/95647
IE (Cache) - https://support.google.com/chrome/answer/95647
IE (Cookies) - http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies#ie=ie-11
Safari (Cache) - https://kb.wisc.edu/page.php?id=45060
Safari (Cookies) - http://www.allaboutcookies.org/manage-cookies/safari.html

If the above methods do not work please send us a ticket immediately and we'll get your access restored as soon as possible!

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